If you haven’t read it yet, please first read “Vodacom – How NOT to make money“.
After signing a new contract with MTN (supposedly the better connection), I went to cancel my cell phone contract with Vodacom. After all, they weren’t willing to give me a free cell phone, whereas MTN and CellC both were…
I walked into the VodaShop store and told the lady I wanted to cancel my contract. She handed me the form, and sat with me while I filled it out. She asked me why I wanted to cancel the contract, and I told her that I received a free phone from their competitor.
She said that I shouldn’t cancel, because I would be missing out on all the excellent services Vodacom was supplying me. I said, I got the phone I wanted (the iMate K-Jam) for free from MTN. It was simple, Vodacom didn’t think I was worthy of a free phone.
She then asked why I was cancelling, because they could give me a discount of R1000. And I said, R1700 is STILL R1700 more than NOTHING!
Oh well, I’m sure Vodacom will miss the money I gave them every month, what, with them making an after tax profit of R5.1 BILLION in 2005…